Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

A recent study by TeamViewer has shed light on a pervasive issue in the corporate world: digital friction. Conducted across nine countries, the research surveyed 4,200 managers and employees, revealing that the majority of digital dysfunction remains invisible to IT help desks. Employees often work around slow applications, failed logins, and intermittent glitches rather than reporting them, leaving organizations without an accurate picture of their technology's performance.

Background & Context

The study's findings are not surprising, given the increasing reliance on technology in modern workplaces. With the rise of remote work and cloud-based services, employees are more likely to encounter digital friction, which can manifest in various forms, including connectivity failures, software crashes, hardware problems, and authentication issues. These issues may seem minor, but they can have a significant impact on productivity, employee satisfaction, and ultimately, an organization's bottom line.

Impact on Swiss SMEs & Finance

For Swiss SMEs, digital friction can be particularly problematic, as they often rely on technology to stay competitive and efficient. The cumulative cost of digital friction, estimated at 1.3 workdays per month lost per employee, can add up quickly. This can lead to delayed projects, lost revenue, and increased employee turnover, ultimately affecting an organization's financial performance. Moreover, the normalization of digital friction can create a culture of acceptance, where employees become accustomed to working around technology issues rather than reporting them, potentially leading to shadow IT and increased security risks.

What to Watch

As organizations strive to improve their digital infrastructure, it is essential to address the issue of digital friction head-on. This may involve investing in employee training, implementing more robust IT support systems, and fostering a culture of transparency and accountability. By doing so, Swiss SMEs can mitigate the risks associated with digital friction, improve productivity, and stay competitive in an increasingly digital landscape.

Source

Original Article: Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

Published: May 1, 2026

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Disclaimer: This article is for informational purposes only and does not constitute financial advice. Consult a licensed financial advisor before making investment decisions.